2621 Muscatine Avenue, Iowa City
P: (319) 338-3381
The tellers at Hills are always friendly and helpful. Went in today and Vicki was great :)
My husband & I stopped in the bank with our three children, as we needed to sign some paperwork. (Muscatine ave location.) The bank loan officer was having issues printing out the loan documents we needed to sign. Which was fine, I know things like this happen. Something that should have took 5 minutes, took over an hour... However one of our children whom is autistic, was getting a little restless, so to keep him happy, my husband & I took turns walking him around the bank. Which I thought would be okay, as I always thought hills bank was kid friendly as they continually sponsor & support kiddos in the community, which our family very much appreciates. However their receptionist at this location must not appreciate kids...on one of the walks around the bank with my child, he literally just touched (sideswiped) a plant sitting in the lobby with his hand & the receptionist saw him & yelled “don’t touch our plants!” First of all: If hills bank doesn’t want people touching a $10 plant sitting on their lobby floor, they shouldn’t have it sitting in the lobby for their customers to “potentially” touch. Secondly, my son is 5yrs old, sorry, 5 year olds are going to be curious & want to touch things to explore their environment. I said to the receptionist “ my son is autistic, & apologized.” I then walked him back to the office of our loan officer, & shut the door, & didn’t leave the office again, since we apparently weren’t welcome out in the lobby. Bottom line: my husband & I love hills bank, & will continue to do so....however no matter how much great service we’ve received in the past, this incident will always stick out in my mind...of how your receptionist, the person whom is the first point of contact to your customers, to welcome them inside, thank them for their business, instead chose to yell at my son for touching your precious valuable plants... Not a great representation of hills bank. I would be embarrassed if one of my employees treated one of my clients in such a manner...
Amy La Grange
I have been a customer ever since I moved to Iowa years ago and have always been at the same branch. Everyone I ever come in contact with is extremely professional and very friendly. They have earned my trust for many reasons and I doubt I will ever want to change banks.
Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 12:00 PM
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